RETURN & EXCHANGE POLICY

If your Urban Doll Kandi purchase does not meet your satisfaction, you may return or exchange your purchase within 30 days of delivery. Return shipping cost will apply (unless the wrong item was shipped)

Item(s) must be in new condition, in order to be eligible for a refund, store credit or exchange. Before each item is shipped, it is thoroughly inspected. Therefore, any returns or exchanges will reinspected upon arrival. Tarnished, worn and/or damaged items are not eligible for a refund or exchange.

Store credit of equal or lesser value must be redeemed within 90 days of received. After 90 days, store credit will be voided. 

Once your return has been processed, please allow up to 3-7 business days for refunds to be received. 

ALL SALES, EARRINGS & JEWELRY BOX ITEMS ARE FINAL AND CANNOT BE RETURNED, ISSUED  STORE CREDIT OR BE EXCHANGED (unless required by law)

* URBAN DOLL KANDI  reserves the legal right to modify or cancel any promotion at anytime without notice.

FYI, items in "jewelry box" section are not made by Urban Doll Kandi

If you have any questions, please contact Customer Care @ Urbandollkandijewelry@gmail.com